Werjo — Support

For Werjo app support, account help, account deletion help, privacy or data requests, or safety and moderation concerns, contact us by email:

support@werjo.com

Contact us for app issues, general feedback, feature suggestions, incorrect event or place information, and rights-related requests.

Please include the email address connected to your Werjo account when it is relevant and safe to do so. Do not include passwords, payment details, government ID numbers, or other sensitive information in your message.

App Support

Contact support if you need help with:

account access or sign-in issues;
profile setup or app settings;
saved events, saved places, maps, or place details;
incorrect event, venue, place, or location information;
general feedback or feature suggestions;
report, block, or other social safety features;
account deletion or account access problems;
privacy, data, or rights-related requests.

Account Deletion And Associated Data

To delete your Werjo account, open the Werjo app and go to Settings > Delete account. Follow the confirmation and re-authentication steps shown in the app.

If you cannot access your account, cannot find the deletion controls, or the deletion process does not work, send an account deletion request to support@werjo.com. When possible, send the request from the email address connected to your Werjo account so we can verify the request safely.

Werjo may ask for information needed to verify that you own the account. After verification, we will process the request without undue delay and confirm when it is complete. Where the GDPR applies, the response timeframe described in the Privacy Policy applies.

Account deletion deletes or anonymises account-linked personal data, including your authentication account, profile details and avatar, saved events and places, preferences, follows, friend relationships, invitations, and account-owned push token and delivery records.

Limited records may be retained where necessary for legal compliance, security, abuse prevention, moderation, dispute resolution, or support. Technical logs and backup copies are normally retained for up to 90 days. Reports, moderation records, and completed account-deletion audit records may be retained for up to 24 months. These periods may be longer only where needed for an active legal, safety, security, moderation, support, or dispute matter. More detail is available in the Privacy Policy.

Delete Selected Data Without Deleting Your Account

You can request deletion of selected account data without deleting your Werjo account. Send a data deletion request to support@werjo.com and state which data you want deleted.

Depending on the data connected to your account, you may request deletion of optional profile details or your avatar, saved events and places, preference state, follows, friend relationships, or invitations. Werjo will verify the request and delete or anonymise the requested data where technically available and legally permitted. Safety, moderation, security, deletion-audit, and other records subject to the retention rules above may be kept for the applicable period.

App Settings And Privacy Choices

You can manage key Werjo app choices from these in-app settings:

crash diagnostics and app usage analytics: Settings > Privacy & Data;
remote tomorrow-plan reminders: Settings > Notifications > Push notifications;
account privacy, favorite-event visibility, diagnostics choices and legal/privacy links: Settings > Privacy & Data;
account deletion: Settings > Delete account;
blocked users and available abuse-reporting controls: Settings and the relevant social screens.

Incorrect Event Or Place Information

If an event, venue, place, location, opening time, map detail, or other city guide item appears incorrect, email support@werjo.com with a short description and a link, screenshot, or other reference that helps us review the issue.

Privacy And Data Requests

For privacy questions, data access requests, correction requests, deletion requests, or other data-related help, contact support@werjo.com.

Werjo’s Privacy Policy is available at werjo.com/privacy.

Safety, Reporting, And Moderation

If you need help with a report, block, user safety issue, or moderation concern in Werjo, email support@werjo.com.

Include a short description of the issue and any relevant account, profile, event, or place details that can help us review the report. Do not send sensitive personal information unless it is necessary for the request.

Company Details

Werjo Oy
Antinkatu 3 D 7
00100 Helsinki
Finland

Werjo Support